Good’s Electric, Heating & Air is currently in search ofCustomer Service & Dispatch Manager to join our team!

Customer Service & Dispatch Manager

Full-time position

Salary:From$55,000+ Incentives

Do you have what it takes? We are in search of someone who loves a challenge, is eager to help others realize their potential and will take ownership of the customer service & dispatch teams and their results. If this is you, don’t miss out on this opportunity!

Benefits include:

• Accrued Paid Time Off
• Simple IRA with company match
• Six Paid Holidays
• Flexible Health Plan

Job Description

The mission of a Customer Service & Dispatch Manager is to lead the teams to meet and exceed daily goals and drive revenue for the company.

Responsibilities and duties of this position include, but are not limited to:

• Influence and develop the customer service & dispatch teams to meet and exceed KPIs
• Communicate with other departments to ensure quality and alignment
• Lead informative and interactive trainings with the customer service team
• Debrief weekly inbound & outbound calls with customer service team to find areas of strengths and weaknesses
• Manage dispatch to ensure the right technicians are matched to the right job
• Conduct weekly 1:1s with team members
• Track team KPIs to check on the health of the department
• Implement and carry out the Nexstar Customer Service & DispatchProcesses
• Create, review and evaluate monthly incentive programs
• Work with the marketing department on strategies to drive sales leads
• Ensure sufficient staffing to match business demand

Desired Skills and Experience

• Successful customer service and managerial track record
• Possess the want to inspire and influence the growth of team members both professionally and personally
• Provide unparalleled customer service–we are a 5-star company that goes above and beyond for our customers and team
• Drive team performance to meet and exceed company goals
• Be able to convey confident and decisive messages in a fast-paced goal driven environment
• Proficient with technology and different software platforms
• Overcome obstacles in adverse market conditions
• Possess business acumen and a love for 5-star customer service

About GoodsElectric Heating & Air:

Goods Electric Heating & Air is a family-owned business that was started in 2001. Due to our hard working team members and loyal customers, we have an excellent reputation, and you may consider us a leader in the HVAC & Electrical industry.

Core Values

• Unyielding Integrity
• Extreme Ownership
• Intentional Living
• Enthusiastic Contribution
• Prizing Dream
• Simple Solution
• Unparalleled Service
• Profitable Sustainability

Core Focus